At Flash Media Sports, we strive to deliver a seamless and professional livestream experience for every event. This policy outlines our guidelines regarding livestream access, technical expectations, and refund eligibility.
When you purchase access to a live event or pay-per-view stream:
You will receive a secure viewing link or login credentials via email.
Streams are intended for personal use only and must not be recorded, rebroadcasted, or shared publicly.
Access is valid only for the specific event and time purchased.
To ensure the best viewing experience, viewers should:
Use a stable internet connection (minimum 10 Mbps recommended).
Watch on a modern device (computer, smartphone, smart TV) with updated browser/software.
Avoid streaming over public or unstable Wi-Fi networks.
We are not responsible for:
User device issues
Internet connectivity problems on the viewer’s side
Viewer failure to join the stream on time
We do not offer refunds in the following cases:
Missed events due to user availability or timezone confusion
Inability to access the stream due to poor internet or device compatibility
User error (e.g., wrong email address entered during checkout)
We may issue a refund or credit only if:
The livestream fails to launch due to Flash Media Sports’ technical error
The event is canceled or rescheduled by the organizer
You contact us within 24 hours of the event with proof of an issue originating from our platform
All refund requests must be submitted in writing to:
jdcarry@gmail.com
Some events may include access to replays or downloadable content. These are provided as a courtesy and availability may vary depending on event agreements.
If you experience technical problems before or during the event, please contact our team immediately:
Live Support Email: jdcarry@gmail.com
Phone/Text Support: +1 (602) 796-8213
We’ll do our best to assist you in real-time.
We appreciate your understanding and support as we deliver premium streaming services across the U.S., Mexico, and Thailand.
